Your employees need their grievances resolved on time, so they can focus on their work. Fairhiree Employee Help desk helps you track all your employee grievances and queries in one place and on time.
The Fairhiree employee helpdesk is a centralized platform designed to streamline and optimize the process of handling employee requests for both HR and finance-related matters. With this integrated system, all requests from employees, whether they pertain to HR issues such as leave requests, payroll inquiries, or benefits enrollment, or finance-related matters such as expense reimbursements or tax-related queries, are managed from a single, unified interface
Fairhiree serves as a single point of contact for all employee inquiries and provides you with an organised view of your help desk programme, including the number of issues or tickets that were opened and closed today. It also provides you with an accurate monthly ticket status analysis.
You can digitally create any kind of employee letter with Fairhiree Documents, including letters of appointment, promotion, increment, experience, probation extension, transfer, and relieving. Even staff members can receive these letters via the system.
With Fairhiree, your helpdesk's escalation matrix is enabled. If the employee handling the ticket is unresponsive or unable to handle it within the allotted resolution period, the issue is automatically escalated to the next level, where it is resolved quickly and efficiently. Additionally, you can define more than one level in this matrix!